Brooklinen, a renowned luxury bedding and home essentials brand, is expanding its retail footprint to the West Coast with the opening of a new store in Hayes Valley, San Francisco. As part of this exciting growth, the company is seeking an exceptional Assistant Store Manager to join their team and play a pivotal role in shaping the brand’s retail strategy as it ventures beyond its successful New York City storefronts.
This is a unique opportunity for aspiring retail professionals to contribute to the expansion of a rapidly growing, customer-centric brand that has garnered widespread acclaim for its high-quality products and exceptional customer service. The Assistant Store Manager position at Brooklinen offers a chance to hone your leadership skills, drive store performance, and be part of a dynamic, innovative organization that is redefining the home goods industry.
Key Takeaways:
- Brooklinen is expanding to the West Coast, opening a new store in Hayes Valley, San Francisco.
- The company is seeking an exceptional Assistant Store Manager to join their team and play a pivotal role in shaping the brand’s retail strategy.
- This is a unique opportunity for aspiring retail professionals to contribute to the expansion of a rapidly growing, customer-centric brand.
- The Assistant Store Manager position offers a chance to develop leadership skills, drive store performance, and be part of a dynamic, innovative organization.
- Brooklinen is known for its high-quality products and exceptional customer service, making it an attractive employer for those passionate about the home goods industry.
Overview of Brooklinen as an Employer
Brooklinen, a renowned e-commerce success story, has established itself as a leading provider of high-quality home goods. Founded over six years ago, the company has gained a reputation for its commitment to Brooklinen company culture, e-commerce success, and strategic retail expansion.
At the core of Brooklinen’s ethos is a relentless focus on delivering maximum value to its customers. By cutting out middlemen and brand markups, the company has been able to offer luxurious products at accessible prices, earning it over 80,000 5-star reviews and features in prestigious publications like Forbes, Vogue, and Fortune.
Brooklinen prides itself on fostering a welcoming and low-ego work environment, where employees are empowered to grow and thrive. The company’s commitment to professional development and collaboration is evident in its approach to hiring and onboarding new talent.
“Brooklinen emphasizes authenticity and diversity in its interview process, aiming to understand what each candidate brings to the table,” shares a current employee.
The company’s success can be attributed to its unwavering dedication to quality, innovation, and customer satisfaction. As Brooklinen continues to expand its retail presence and solidify its position as a market leader, the opportunities for career growth and development within the organization remain vast and exciting.
Job Brooklinen: Assistant Store Manager Position Details
As the Assistant Store Manager at Brooklinen, you’ll play a pivotal role in translating the brand’s e-commerce success into an exceptional in-store customer experience. Your primary focus will be on driving sales, managing inventory, and ensuring smooth store operations. You’ll work closely with the Store Manager to analyze sales trends, track the performance of promotions, and optimize the retail management duties for maximum effectiveness.
Core Responsibilities
- Oversee day-to-day store operations, including inventory management, merchandising, and staff scheduling
- Analyze sales data and customer insights to identify opportunities for improving the store operations and customer experience
- Collaborate with the Store Manager to develop and implement marketing strategies, promotional campaigns, and visual merchandising initiatives
- Provide exceptional customer service and lead the team in delivering a seamless, brand-aligned experience
- Assist with recruiting, training, and developing the store’s talent
Work Schedule Requirements
The Assistant Store Manager position at Brooklinen requires a flexible schedule, including evening, weekend, and holiday shifts to ensure the store’s smooth operation and meet the needs of our customers. The role is based in our Hayes Valley, San Francisco, California (zip code 94102) location.
Essential Qualifications and Experience Requirements
To excel as an Assistant Store Manager at Brooklinen, candidates must possess a robust retail management experience of at least 3 years. This should include a proven track record in recruiting, training, and coaching teams within a retail store environment. Strong customer service skills are essential, as the role requires engaging directly with customers and providing exceptional shopping experiences.
Furthermore, the ideal candidate should have a deep knowledge of interior design to assist customers in styling their homes with Brooklinen’s premium products. A passion for the Brooklinen brand and a keen understanding of its unique aesthetic and offerings are also highly desirable.
| Qualification | Requirement |
|---|---|
| Retail Management Experience | Minimum 3 years as a keyholder or in a management role |
| Customer Service Skills | Proven track record of delivering exceptional customer experiences |
| Interior Design Knowledge | Familiarity with home furnishings and design trends |
| Brooklinen Brand Passion | Genuine enthusiasm for the company’s products and mission |
By combining strong retail management experience, exceptional customer service skills, and a deep knowledge of interior design, the successful candidate will be equipped to excel in the Assistant Store Manager role at Brooklinen, delivering outstanding results for both the company and its discerning customers.
Key Role Responsibilities in Store Operations
As an Assistant Store Manager at Brooklinen, you will play a crucial role in ensuring the seamless execution of in-store operations. Your responsibilities will span across various aspects of the retail strategy, team development, and customer experience management.
Business Management Duties
You will be responsible for implementing efficient store processes and procedures to maintain inventory accuracy, streamline fulfillment, and optimize overall operational efficiency. Collaborating closely with the store manager, you will contribute to the development and execution of targeted in-store events and activations to drive customer engagement and sales.
Team Leadership Aspects
As an Assistant Store Manager, you will take an active role in managing and developing the store’s team. This includes training staff on Brooklinen’s product knowledge, customer service philosophy, and visual merchandising best practices. You will provide guidance, feedback, and support to ensure the team delivers an exceptional shopping experience.
Customer Experience Management
Serving as a key liaison between customers, store employees, and Brooklinen’s headquarters, you will play a pivotal role in shaping the customer experience. You will gather feedback, identify opportunities for improvement, and collaborate with the team to implement strategies that enhance the overall customer journey, from product presentation to post-purchase support.
| Key Responsibilities | Description |
|---|---|
| Retail Strategy | Implement store processes, execute in-store events, and contribute to operational efficiency |
| Team Development | Train staff on products, customer service, and visual merchandising |
| Customer Experience | Gather feedback, identify improvements, and enhance the overall customer journey |
Compensation and Benefits Package
At Brooklinen, we believe in rewarding our employees with a comprehensive compensation and benefits package that supports their employee benefits, career growth, and work-life balance. From competitive salaries to generous perks, we strive to create an environment where our team can thrive both personally and professionally.
One of the standout features of our benefits program is the 401(k) matching plan, where Brooklinen matches 100% of an employee’s 401(k) deferral contributions up to 4% of their eligible compensation. Additionally, we offer company equity to further incentivize our team’s long-term success.
Ensuring the well-being of our employees is a top priority. We provide comprehensive health insurance coverage, including dental, disability, and vision plans. To promote a healthy lifestyle, we offer fitness stipends that our team can use towards gym memberships, fitness classes, or other wellness initiatives.
| Benefit | Details |
|---|---|
| 401(k) Matching | 100% match up to 4% of eligible compensation |
| Company Equity | Ownership opportunities for employees |
| Commuter Benefits | Subsidized public transportation and parking |
| Fitness Stipend | Reimbursement for gym memberships and wellness activities |
| Parental Leave | Generous paid time off for new parents |
| Professional Development | Funding for training, conferences, and job-related education |
At Brooklinen, we are committed to cultivating a diverse and inclusive workplace. Our hiring practices and compensation policies are designed to promote career growth and ensure pay equity, with a gender pay gap well below the industry average. Additionally, we provide mandatory unconscious bias training to all employees to foster a more equitable and supportive work environment.
As an Assistant Store Manager at Brooklinen, you can expect a competitive hourly rate of $19 and the opportunity to participate in our quarterly bonus program. We firmly believe in rewarding our team’s hard work and dedication, and we strive to create a culture where our employees can thrive and reach their full potential.
Store Location and Working Environment
Brooklinen’s latest retail expansion takes the brand to the West Coast, with a brand-new store set to open in the vibrant Hayes Valley neighborhood of San Francisco. This marks the company’s first physical location on the West Coast and its third store overall, following the successful launch of its flagship store in New York City and a second location in the Big Apple.
The new Hayes Valley store promises to embody Brooklinen’s commitment to creating a warm, inviting, and collaborative work environment for its team. Employees can look forward to a space that celebrates the brand’s passion for quality products and exceptional customer service. With a focus on fostering a diverse and inclusive workplace, the store’s atmosphere will reflect Brooklinen’s core values of accessibility, innovation, and a genuine connection with the local community.
- 11% of the Brooklinen team identifies as Asian
- 14% of the Brooklinen team identifies as Black or African American
- 10% of the Brooklinen team identifies as Hispanic or Latino
- 6% of the Brooklinen team identifies as being of two or more races
- 51% of the Brooklinen team identifies as White
- 9% of the Brooklinen team did not specify their racial or ethnic background
To foster an inclusive and supportive work environment, Brooklinen has implemented various diversity, equity, and inclusion (DEI) initiatives. These include a competency- and values-based interview process, annual unconscious bias training, the establishment of employee resource groups like “Brooklinen in Color,” and ongoing coaching sessions for the leadership team with a DEI consultant.
The new Hayes Valley store will serve as a hub for Brooklinen’s continued growth and expansion in the San Francisco Bay Area, building on the brand’s strong ecommerce presence and reputation for exceptional customer experiences. With a focus on collaboration, passion, and a commitment to inclusivity, the store’s working environment is poised to set a new standard for Brooklinen’s retail operations.
Application Process and Next Steps
Interested candidates can apply for the Assistant Store Manager position through Brooklinen’s careers page. The company values diversity and welcomes applicants from all backgrounds, perspectives, identities, experiences, and abilities.
How to Submit Your Application
To apply, candidates should submit their resume, cover letter, and any other relevant documentation to the job posting on Brooklinen’s website. The application process is straightforward, and the company encourages job seekers to highlight their relevant retail management experience and passion for the Brooklinen brand.
Interview Process Overview
While specific details about the interview process are not publicly disclosed, candidates can expect a thorough evaluation of their qualifications and cultural fit. The hiring process may involve a series of interviews with key stakeholders, including the Recruiting team and senior leadership, to ensure the selected candidate is the right fit for the role and the organization.
Required Documentation
Applicants should be prepared to provide documentation that supports their experience, skills, and qualifications for the Assistant Store Manager position. This may include, but is not limited to, a resume, cover letter, references, and any relevant certifications or licenses.
